Cancelled By NRGmusic.com
NRGmusic.com has cancelled this item. You will only see us cancel an item if payment is not received after a declined card, or your bank has informed us that your shipping information does not match bank records. Your card has not been charged, and this item will not be shipped to you.Cancelled Per Your Request
We have cancelled this item per your request. Your card has not been charged, and this item will not be shipped to you.
Checking Availability
We are pinpointing which warehouse and/or label we will need to obtain your item from so that we may ship your item as fast as possible.
Credit Issued: Cancelled Per Your Request
Payment was initially collected for this item, but we have issued a credit per your request, and cancelled this item from your order. Payment has been refunded back to your NRGmusic.com account or credit card for this item
Credit Issued: Cancelled By NRGmusic.com
Payment was initially collected for this item, but we have issued a credit and cancelled this item from your order. Payment has been refunded back to your NRGmusic.com account, and will be applied back to your credit card if applicable within 5-10 business days.
Credit Issued: Wrong Item Received
Upon further review of your order, this item that we initially collected payment for is not the correct item, or upon further inspection, we have noticed an imperfection (such as a scratch or warp on vinyl or case damage on a CD). Payment has been refunded back to your NRGmusic.com account or credit card for this item, and we have reordered the item in for you.
In Transit To NRGmusic.com
This item has been shipped to the NRGmusic.com warehouse in Seattle and will be arriving within 1-5 days. As soon as it arrives, payment will be collected and your item will be packed and shipped to you.
No Payment Received, Item Cancelled
Your credit card or NRGmusic.com account did not have sufficient funds, and we did not hear from you within 14 business days from when your payment was declined. Your order for this item has expired and your item has been entered into stock for purchase by other customers. All other pending orders on this account have been put on hold and will not be processed until payment has been made. For the next 30 days, or until this expiration is paid in full, all new orders will require a deposit payment to be processed.
Going through this process twice will put your account on a permanent prepay basis, and you will need to deposit funds into your NRGmusic.com account prior to any processing of orders.Not Available
This item is unfortunately no longer available, and we cannot fulfill your order for it. We keep our catalog very up to date, however from time to time, some items do go out of print between updates. Payment for this item has not been collected, and we have removed this item from our catalog.
Now In Stock
This item is now in stock at the NRGmusic.com warehouse, and your payment will be collected within 24-48 business hours.
On Hold: Incorrect Billing Information
To prevent unauthorized people from using credit cards that do not belong to them, NRGmusic.com has a proprietary system that allows us to verify exact billing information on all credit card accounts. If we cannot verify your card information, or your billing or shipping information is not authorized on your credit card account, we will not be able to process your card. Your bank has not been able to verify the information listed on your account. You will want to call your bank and update your billing address and verify that your shipping address is approved for use.
On Hold: Payment Declined
Your payment has been declined by your bank, and you will need to provide either new credit card information or e-mail customer service and inform us of when your payment is expected to clear. Contacting us quickly is important to keep your order from expiring, as your order will automatically expire if we do not hear from you within 14 business days. To update your payment information, log in to your account and click "View and Change Order Details" for any declined orders. Choose "Update your payment information for this order" and add new payment details. We will then retry processing your payment with new details within 24 hours.
On Hold: Payment Declined - Invalid CVV Card Security Code
Your payment has been declined by your bank because the CVV Card Security Code you entered is incorrect. You will need to enter new credit card information with the correct CVV Card Security Code. To update your payment information, log in to your account and click "View and Change Order Details" for any declined orders. Choose "Update your payment information for this order" and add new payment details. We will then retry processing your payment with new details within 24 hours.
For more information on CVV codes, please click here.
On Hold: Payment Declined - Expired Card
Your payment has been declined by your bank because your Credit Card has expired. You will need to enter new credit card information with a valid expiration date. To update your payment information, log in to your account and click "View and Change Order Details" for any declined orders. Choose "Update your payment information for this order" and add new payment details. We will then retry processing your payment with new details within 24 hours.
On Order
This item is not in stock at our warehouse in Seattle, and needs to be ordered in. Items on order typically arrive into our warehouse in Seattle within 2 weeks, if not sooner. We usually keep items on order for up to 45 days (unless your item has already been shipped to our warehouse in Seattle and it is scheduled to arrive within a few days past this 45 day limit), and some items may take this long to arrive. While we do not have any exact arrival times of items on order, items that usually take a little longer to arrive into our warehouse are imports, especially older titles, and some older domestic titles. The older the item, often times the longer it may take to arrive in to our warehouse. While your item is on order, we do not collect payment, and we will keep you updated by sending out weekly e-mails letting you know of status changes in your order.
Packaged, Awaiting Shipment Pickup
Your items have been packaged and a USPS truck is on the way to pick them up.
Received Payment
We have received your payment successfully and your items will be shipping within 48 business hours.
Received Payment, Held For Shipping Date
We have received your payment successfully for your items and we are now holding your items until your desired shipping date. We bill shipping charges, if any, on the shipping date desired.
Shipped
This item was shipped on the date listed. Payment was collected for this item.
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