Returns, Exchanges & Cancellations:

NRGmusic.com offers a 30 day return and exchange policy.

Cancelling Items:

Any item that has not been charged can be cancelled at any time by accessing "My Account". Items that have been charged have already entered the shipping process and cannot be cancelled.

New Items:

Any new item can be returned for store credit for the cost of the item (less any applicable restocking fee) within 30 days as long as the item is not damaged in any way. Shipping fees, to and from, are not refundable. To obtain a return authorization, e-mail CustomerService@NRGmusic.com and we will provide detailed instructions on how to return your product to us.

Damaged, Defective, or Misshipped Items:

Defective items or items that were damaged in shipment can be returned within 30 days and will be exchanged for the identical item (when available). If the identical item is not available, a store credit (including shipping to and from NRGmusic.com) will be placed on your account. In the event of a misshipped item, we will replace the misshipped item with the correct one when available. If the item is not available, we will issued a credit on your account for the cost of the item plus shipping costs to and from NRGmusic.com. To obtain a return authorization number, simply e-mail CustomerService@NRGmusic.com and we will provide detailed instructions on how to return your product to us.

Restocking Fees

Items that are still in their original packaging (unopened) that are not damaged, defective, or misshipped are subject to a 15% restocking fee. At this time, we will not be accepting items returned in a used condition (opened). In the event that an item in used condition is returned to us, we will notify you and you will have the option to have us send it back at your expense.

Jewel Cases:

If any of your items come with a cracked jewel case, we will replace the case for free. Simply e-mail CustomerService@NRGmusic.com to request a replacement jewel case.

Unauthorized Returns:

All returns must have a Return Authorization (RA) number. Items returned to NRGmusic.com without a valid RA number will be considered forfeit, and no refund or store credit will be issued.